Refund policy

Returns
Our policy lasts 7 days. If 7 days have gone by since you received your items, unfortunately we can’t offer you a refund or exchange. This applies to any reason of refunds or exchanges; change of mind, wrong size, defective good etc. So please check your goods carefully when received.

To be eligible for a return, your item must be unused, in the same condition that you received it and it must also be in the original packaging. You can return items in person to our store. If mailing please contact us by email within the 7 days, once in files we will give 7 days for the items to return to us at:

Mu Shop 145 Victoria St, Melbourne VIC 3000, Australia 

You will be responsible for paying for your own shipping costs for returning your item. We recommend you using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and if item arrived damaged we can not approve the refunds.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days. 

Refunds & Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. **Please note shipping costs are non-refundable and exchanges might result extra shipping cost.

**Sale items
Only regular priced items may be refunded, unfortunately discounted items are final and cannot be returned or exchanged.